Shipping policy
# SHIPPING POLICY
**Last updated: August 25, 2026**
This Shipping Policy explains how Meilein Beauty processes and delivers orders within the United States.
## 1. Shipping Destinations
We currently ship only to valid addresses within the United States. International shipping is not available at this time.
Delivery options to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, and certain remote locations may be limited. Available services and charges will be displayed at checkout.
## 2. Order Processing
Orders are generally processed within **1–2 business days** after payment and order verification are completed.
Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from the carrier’s transit time. Orders containing incomplete address information, payment issues, or items requiring additional verification may take longer to process.
## 3. Shipping Methods and Rates
Meilein Beauty offers the following shipping options:
**Standard Shipping — Orders from $0.00 to $69.99**
Estimated transit time: 3–5 business days
Shipping charge: $8.00 USD
**Standard Shipping — Orders of $70.00 or more**
Estimated transit time: 3–5 business days
Shipping charge: Free
**Express Shipping — Eligible U.S. orders**
Estimated transit time: 2–3 business days
Shipping charge: $15.00 USD
Express Shipping may not be available for every product or destination. Only the shipping services shown at checkout are available for a particular order.
The free-shipping threshold is calculated using the qualifying merchandise subtotal after discounts and before taxes or shipping charges.
## 4. Estimated Total Delivery Time
Including processing and carrier transit time, estimated delivery periods are:
**Standard Shipping:** 4–7 business days
**Express Shipping:** 3–5 business days
These delivery periods are estimates and are not guaranteed arrival dates. Weekends, holidays, severe weather, carrier disruptions, high-volume periods, emergencies, or events outside our reasonable control may cause delays.
## 5. Order Confirmation and Tracking
After an order is placed, customers will receive an order confirmation using the email address provided at checkout. A shipping confirmation with tracking information will be sent once the package has been transferred to the carrier.
Tracking information may take up to **48 hours** to display activity after the shipping confirmation is issued.
An order may be divided into more than one shipment. If this occurs, separate tracking information may be provided for each package.
## 6. Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout. Please review the recipient’s name, apartment or unit number, street address, city, state, and ZIP Code before submitting the order.
Address correction requests should be sent to us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. Additional carrier or reshipping charges may apply when permitted by law, unless the address problem was caused by Meilein Beauty.
## 7. Order Changes and Cancellations
To request a change or cancellation, contact us promptly before the order is fulfilled. Requests are not guaranteed because orders may enter processing shortly after they are placed.
If a cancellation is approved before shipment, the applicable refund will be issued to the original payment method. Once an order has shipped, it must be handled under our Return and Refund Policy.
## 8. Unexpected Fulfillment Delays
If we determine that an order cannot be shipped within the stated timeframe, we will provide notice with a revised shipping date or explain that a revised date is not yet available.
Customers will be given the option to accept the delay or cancel the affected order for a full and prompt refund to the original payment method. Where customer consent is required but cannot be obtained, the order will be canceled and refunded in accordance with applicable law and the FTC Mail, Internet, or Telephone Order Merchandise Rule.
## 9. Carrier Delays and Lost Packages
Once a package is in transit, delivery may be affected by the carrier’s operations. If tracking has not updated for an unusual period or the package appears lost, please contact us so we can review the shipment and, when appropriate, open an investigation with the carrier.
Depending on the circumstances and applicable law, the resolution may include continued carrier investigation, replacement, or refund. Filing a carrier investigation does not limit any rights provided by applicable consumer law.
## 10. Packages Marked as Delivered
If tracking shows “delivered” but the package cannot be located, please:
1. Confirm that the shipping address on the order is correct.
2. Check around the delivery location and with household members, neighbors, or building staff.
3. Contact the carrier for delivery details.
4. Allow up to 48 hours, as some packages may be scanned before final delivery.
If the package is still missing, contact Meilein Beauty with the order number and tracking information. Waiting 48 hours does not waive any rights available under applicable law.
## 11. Damaged, Incorrect, or Missing Items
Please inspect the order promptly after delivery. If an item arrives damaged or if the shipment contains an incorrect or missing item, contact us as soon as possible, preferably within seven calendar days of delivery.
Include the order number, a description of the issue, and clear photographs of the product, shipping label, and packaging when available. Please retain the original packaging until the matter is resolved. This reporting request does not limit rights provided by applicable law.
## 12. Returned or Undeliverable Packages
Packages may be returned to us because of an incomplete address, refused delivery, unsuccessful delivery attempts, or failure to collect the package.
If a package is returned, contact us to discuss reshipment or another available resolution. Additional shipping charges may apply when the return was caused by customer-provided address information or refusal of delivery. No additional shipping charge will apply when the return resulted from an error by Meilein Beauty.
## 13. Taxes and Other Charges
Product prices, shipping charges, discounts, and applicable taxes will be itemized at checkout. Any sales or use tax required on an order or delivery charge will be calculated according to the applicable destination and tax rules.
Shipping charges are stated separately from the merchandise price. Customers will not be charged an additional undisclosed shipping fee after completing checkout.
## 14. Returns and Refunds
Returns, exchanges, and refunds after delivery are governed by our separate Return and Refund Policy. This Shipping Policy does not replace or limit that policy or any non-waivable rights available under applicable consumer law.
## 15. Contact Information
For shipping questions or assistance with an order, please contact:
**Trade name:** Meilein Beauty
**Email:** [support@meilein.store](mailto:support@meilein.store)
**Address:** 4306 Rozier Dr, Saint Louis, MO 63134, United States
**Phone:** +1 (314) 456-2317